Protecting your personal and health information with the highest standards of confidentiality, security, and care.
Haswell Pharmacy
Registered address: 80 Front St, East, Haswell, Durham DH6 2BL
Email: contact@haswellpharmacy.com
Telephone: 0191 526 1445
We are the data controller responsible for your personal data for the purposes of this website.
If you have any questions about this Privacy Policy or how we handle your information, you can contact us using the details above.
When you use the “Contact Us” form on our website, we collect the following personal data:
• Your name
• Your email address
• The subject of your enquiry
• The content of your message (optional)
We do not require you to provide sensitive information, and we ask users not to include medical or health information in website enquiries.
In addition, our website may automatically collect limited technical information for security and anti-spam purposes (for example, IP address or browser information), where necessary to protect the website from misuse.
We collect and use your personal data only to:
• Respond to your enquiry
• Communicate with you regarding the matter you contacted us about
• Keep an appropriate record of correspondence for operational, legal, or regulatory purposes
Lawful basis:
Our lawful basis for processing this data is legitimate interests under Article 6(1)(f) UK GDPR.
It is in our legitimate interests to respond to enquiries sent to us, and the processing is necessary for that purpose. We have balanced this against your rights and freedoms and consider the impact on your privacy to be minimal, as:
• You choose to contact us
• We collect only the information you provide
• We use it solely to respond to your enquiry
We retain website contact enquiries for 24 months after the enquiry has been resolved.
We may retain information for a longer period if:
• It is needed to deal with a complaint or dispute
• We are required to retain it by law or professional regulation
After the retention period expires, your data is securely deleted or anonymised.
We do not sell or trade your personal data.
We may share your enquiry details only with:
• Our IT and website service providers, where necessary to operate and secure our website or email systems. All such providers are required to handle your data securely and only in accordance with our instructions.
We do not routinely transfer your personal data outside the UK. If this changes, we will update this policy accordingly.
Under UK GDPR, you have the right to:
• Access your personal data
• Correct inaccurate or incomplete data
• Request deletion of your data, where applicable
• Restrict or object to certain types of processing
• Withdraw consent, where consent is the lawful basis (note: contact enquiries rely on legitimate interests, not consent)
To exercise any of these rights, please contact us using the details in Section 1. We may need to verify your identity before responding.
If you are unhappy with how we handle your personal data, we encourage you to contact us first so we can try to resolve the issue.
You also have the right to complain to the UK regulator, the Information Commissioner's Office (ICO):
Website: https://www.ico.org.uk
Telephone: 0303 123 1113
We do not rely on consent to process personal data submitted through our Contact Us form. Instead, we process enquiries under our legitimate interests to respond to communications.
Where consent is required for other activities (for example, optional marketing communications), this will be clearly requested separately, and you will be able to withdraw your consent at any time.
We may update this Privacy Policy from time to time to reflect changes in legal requirements or how we operate our website. The latest version will always be available on this page.